Email: prodigyfootball.office@gmail.com

Telephone: 07832904101

Website: www.prodigyfootball.co.uk

These terms and conditions cancel out and supersede from previous dates.

 

TERMS AND CONDITIONS

 

Please read these Terms and Conditions carefully. By signing up for an account, with Prodigy Football you accept these Terms and Conditions (which constitute a legal agreement).

We’ll start with the basics, including a few definitions that should help you understand this agreement. Prodigy Football (or the “Service”) is a sports coaching service offered through the URL’s www.prodigyfootball.co.uk & https://prodigyfootball.class4kids.io (we’ll refer to them collectively as the “Website”) which allows you to create an account in order to view and book services for children aged 4-12 years (site dependant).

 

Customer Account Eligibility

You must:

 

• Be 18 years old and legally able to enter contracts

• Complete the registration process

• Agree to these Terms and Conditions

• Provide true complete and up to date contact information

 

Closing your Customer Account

 

You or Prodigy Football may terminate this agreement at any time.  We may suspend our service to you at any time with/without cause and will refund you for any unused credits.
 

Once terminated we will delete all personal information we hold and if you do not log into your account for 18 months, we may treat your account as inactive and delete it from our systems. Further information on our retention policy is set out in our Privacy Policy.
 

Account and Password

 

You’re responsible for keeping your account name and password confidential. You’ll immediately notify us of any unauthorised use of your account.  We don’t have access to your current password, and for security reasons, we may only reset your password.

 

Admissions

 

Prodigy Football provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.

 

Bookings

 

Bookings for all Prodigy Football services must be made in advance.

Full payment must be made at the time of booking if paying via credit or debit card

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Bookings can be made on-line via the Prodigy Football website: www.prodigyfootball.co.uk or  https://prodigyfootball.class4kids.io 

Prices are reviewed on an annual basis and will be increased in line with the Consumer Price Index.
 

Methods of Payment

 

Prodigy Football accepts payment by credit or debit card. Under no circumstances is cash accepted as payment for a booking at Prodigy Football. Discounts codes are only valid on stated programmes and can be amended at the discretion of the company. 

 

Childcare Vouchers

 

We do not accept childcare vouchers for any of our services

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Booking Confirmation

All bookings will be confirmed by email.

 

Arrival on Site without an Advance Booking

 

If an advance booking for a Prodigy Football services has not been made prior to the activity start date and the customer arrives at the site on the activity start date, access to Prodigy Football activities will only be granted if:

 

• The customer is already registered for Prodigy Football via Class4Kids

• There are enough staff on working to ensure compliance with required staff to child ratios.

• The customer will receive notification that a late booking has been charged to their account and will be required to make payment on-line with an additional £5.00 admin fee.

 

 

Changes to Existing Bookings

 

All changes made to existing bookings will be charged at the applicable rate

 

Cancelling of Booking by Customer

 

• For cancellation of a booking, Prodigy Football will require 48 hours’ notice prior to the activity start date.

• As Prodigy Football operates a no refund policy, customers who cancel their booking before the 48 hours’ notice period will receive a full credit note which will be valid for 12 months from the date of issue.

• No credit notes will be issued for activities which are cancelled within the 48 hours’ notice prior to the activity start date.

• If an After School club is requested to be cancelled with refund due to a change of circumstance then a £10 admin fee will be deducted from the returning cost.

 

Cancellation of Booking by Prodigy Football

 

Forced Closures

 

If Prodigy Football is forced to close due to an external factor beyond its control such as bad weather, infectious or contagious disease outbreak, power cut, boiler breakdown, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure.

 

Schedule Changes

 

Prodigy Football may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of its control. These changes will either be credited, refunder or an additional date will be added with advance notice. 

 

Personal Property

 

Valuable items should not be brought to Prodigy Football services. Please note children traveling to our services via scooter or bike will not be permitted to leave them onsite due to space restrictions and safekeeping issues. Prodigy Football will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.

 

Mobile Phones and Electronic Devices

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Children are requested not to bring mobile phones or electronic devices to any Prodigy Football Services. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the site managers box which will be locked and always secured. Prodigy Football  do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.

Please note that each Prodigy Football site has access to a site phone and/or tablet device to be used appropriately within our services and in case of emergencies.

Parents/Guardians are required to contact Prodigy Football on 07832 904101 if they wish to speak with their child during service times.

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Food and Drink

Prodigy Football do not any food for participants on any of its services. On occasions, parents may be asked to sign/confirm they are happy for their child to receive cake/ice pops on our camps for special occasions such as another participants birthday. Allergy check on the products will always be available for parents to check and confirm.

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Prodigy Football require parents/carers to notify its them of any special dietary requirements or allergies when they complete the registration process and ensure that any changes are updated on their customer account. This information is made available to the Prodigy Football on site team via the Child Information Form and Detailed Register.
 

Note: Drinking water will always be accessible to children throughout our sessions

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Prodigy Football have a strict NO NUT policy, which MUST be adhered to during all service provisions.

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Behaviour

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Prodigy Football ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

Prodigy Football expects it staff and children to be free from bullying, harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

Prodigy Football will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff

We recommend that all our activities have clear ‘rules and agreements in place’, these can be displayed for all to see, with the children taking an active role in these each session, as well as being able to discuss freely as and when required.

Prodigy Football has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.

On rare occasions, and in more serious cases, Prodigy Football reserves the right to ask parents/legal guardians to remove children from its services. 

In the event of unacceptable behaviour by parents/legal guardian Prodigy Football reserves the right to terminate any current bookings and close the customer account.

In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or the termination of the account including transport home, will be the responsibility of the parents/legal guardian.

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Sign in and sign out of child/ren and Security

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• All children must be checked in and out of service at the start and end of the day by a parent/legal guardian or an authorised carer

• At Prodigy Football Holiday Programmes, all collectors must provide the unique password associated with their child for that day’s activities.

 

Please Note: children will only be released into the charge of nominated collectors detailed on the registration information on their customer account who are in possession of the correct password

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These actions follow the procedures set out in the Prodigy Football Policy and Procedures.

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Late Pick up or Uncollected Child

 

A late fee will be charged per child if they are not collected within their booked hours or prior to the service closing.  The late fees are calculated as £1 per every minute period the child is collected late.

Prodigy Football reserve the right to withdraw our service should late collection become a reoccurring event.  The account holder will be advised in advance of this.  The late collection fee covers the cost of the staff overtime to remain with the child.  Parents/legal guardians are required to advise Prodigy Football if they will be late collecting their child.

In the event of a child not being collected on time Prodigy Football will attempt to call the Parent/Guardian.  If we are unable to make contact, we will follow our safeguarding policy/uncollected child policy

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Safeguarding

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All Prodigy Football team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.

Prodigy Football have legal obligations in relation to Safeguarding. Prodigy Football staff have a duty to respond if they suspect a child in their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal regulator, Ofsted and all other official agencies.

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Concerns, Compliments and Complaints

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At Prodigy Football, we aim to work in partnership with parents to deliver a high-quality sports coaching for everyone. If for any reason we fall short of this goal, we would like to be informed to amend our practices for the future.

Records of all complaints are kept for at least three years. 

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Equal Opportunities

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Prodigy Football is an equal opportunities employer and welcomes all children, regardless of gender, ability, race or religion.  Each child attending Prodigy Football services is of equal value and is entitled to equal access of opportunity. The company operates a zero tolerance policy on discrimination or bullying of any kind.

 

First Aid

 

In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary. 

 

Health, Sickness and Medication

 

Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off and sign in on site to the site manager. Essential prescribed medication must be handed in to each child’s Site Manager for safe keeping and a medication consent form is completed and seen by the Site manager.

Prodigy Football requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

 

Insurance

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Prodigy Football has Public/Employee Liability insurance cover for all its services.

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Our Liability

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We do not exclude or limit in any way our liability for:

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1. Death or personal injury caused by our negligence of our employees, agents or  subcontractors

2. Fraud or fraudulent misrepresentation

3. Breach of any term of the Consumer Rights Act 2015

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If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of breaching these Terms.

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Changes

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We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us., the new terms and conditions will be effective immediately and apply to any continued or new use of our Services.  We may change the Website, the Service, or any features of the Service at any time.

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Other Important Terms

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We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you in writing or by posting on our website if this occurs.

You may only transfer your rights under the terms which shall extend to any participant, but such extension shall not affect our rights to terminate or vary contract in accordance with the terms.

Your rights under the terms shall extend to any participant but such extension shall not affect our rights to terminate or vary any contract in accordance with the terms.

Each of the paragraphs of these terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable then the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. This means a contract for the activity through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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Policies and Procedures

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A full overview of all Prodigy Football policies and procedures are available for inspection at each respective venue.

 

Compliments & Complaints

 

Prodigy Football is dynamic and ever changing company that value the community. With this in mind we try to work with our attendees, partners & parents to offer the best possible experience. If you would like to share an experience with us we would be more than welcome to hear from you in order to enhance our services for the future.  All complaints will be dealt with in a fair manner and must be made via email to prodigyfootball.office@gmail.com subjected FOA Founder.

 

We look forward to seeing you at one of services soon! 

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Prodigy Football